• Training Courses

• Aquatic Instruction
  • AUSTSWIM Teacher of Infants and Preschool Aquatics
  • AUSTSWIM Teacher of Swimming and Water Safety
  • Bronze Medallion Examiner
• Combination Courses
  • Bronze Medallion / Pool Lifeguard
  • First Aid / Bronze Medallion
  • First Aid / Bronze Medallion / Pool Lifeguard
• Community Recreation qualifications
  • Certificate II in Community Recreation (SRC20206)
  • Certificate III in Community Recreation (SRC30206)
• Curtin University of Technology students
  • Essential First Aid for Occupational Therapy students
  • Senior First Aid for Engineering Students
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  • Senior First Aid for Physiotherapy students
• Edith Cowan University students
  • Aquatic Rescue for Hydrotherapy
  • Resuscitation for Nursing and Midwifery Students
• First Aid & Emergency Care
  • Apply Advanced First Aid (HLTFA402B)
  • Apply Advanced Resuscitation Techniques (HLTFA404A)
  • Defibrillation Training Course
  • Essential First Aid
  • First Aid Trainers Course
  • Heart Beat Club
  • Resuscitation (CPR)
  • Resuscitation Requalification
  • Resuscitation Trainer
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  • Senior First Aid Requalification
• Lifesaving
  • Aquatic Rescue for Group 3 Pools
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  • Aquatic Rescue for Playleaders Requalification
  • Aquatic Rescue Hydrotherapy Award
  • Aquatic Rescue Training for School Teachers
  • Bronze Medallion
  • Bronze Medallion Requalification
  • Pool Lifeguard
  • Pool Lifeguard Requalification
  • Swimming Teacher Rescue Award Requalification
• Notre Dame University Students
  • Resuscitation Requalification for Health Sciences students
  • Senior First Aid Course for Health Sciences Students
  • Senior First Aid for Nursing students
  • Senior First Aid for Physiotherapy Students
  • Senior First Aid Requalification for Health Sciences students
• Sport & Recreation qualifications
  • Certificate II in Sport and Recreation (SRO20106)
  • Certificate III in Sport and Recreation (SRO30106)
• Swimming Pool Operations
  • Pool Operations Training Course
  • Safe Pool Operations Course
  • Self Contained Breathing Apparatus Refresher
• Traineeships
  • New Worker's Traineeship
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• Training and Assessment
  • Certificate IV in Training and Assessment (TAA40104)
• Training Programs - Certificate II
  • Basic Coaching
  • Basic Computing
  • Community Development Principles
  • Creating Customer Satisfaction
  • Cultural Awareness
  • Facility Maintenance
  • Frontline Marketing
  • Introduction to OHS
  • Point of Sale Operations
  • Processing Financial Documents
  • Retail Operations
  • Work in Industry
  • Workplace Technologies
• Training Programs- Certificate III
  • Advanced Coaching
  • Applied Technology
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  • Coordintating Events
  • Creating Customer Relationships
  • Developing a Budget
  • Developing Community Programs
  • Environmental Management
  • General Administration
  • Group Facilitation
  • Introduction to Budgeting
  • Market Research and Reporting
  • Public Safety and Recreation Law
  • Work Effectively in Industry
  • Working with Volunteers
• UWA Students
  • Senior First Aid for UWA students

Creating Customer Satisfaction

Description

The Creating Customer Satisfaction training program is a compulsory training module of the Certificate II in Sport and Recreation qualification (SRO20106) and the Certificate II in Community Recreation qualification (SRC20206)

This Training program develops the knowledge and skills required when receiving positive and negative feedback from clients, and for responding to clients at risk in a community recreation environment.

Course Information

• Certification:
  On successfully completing both the training course and the on-the-job component of the program, candidates will receive a Statement of Attainment that includes the following units of competence from the National Community Recreation Industry Training Package.
  • SRXGCSO02A - Deal with client feedback
  • SRCCRO002B - Respond to clients at risk

On-the-job Assessment

After completing the self-paced training program, candidates are required to complete on-the-job assessments. The workbooks are then forwarded to Royal Life Saving for assessment.

 

Course Dates & Venues

No Dates have been set for this Training Course. Please contact Life Saving WA on 1800 800 435 to talk to someone from our customer service centre.

Western Australia Only